Effective Date: 12/12/24​

 

LastVet, operated by Last 1 Nonprofit (“we,” “us,” or “our”), is dedicated to protecting your privacy and safeguarding the personal information you share with us as a member. This Member Privacy Policy explains how we collect, use, protect, and share your information within the LastVet Platform and community.

 

By creating a member profile, accessing the LastVet website, or participating in LastVet initiatives, you consent to the practices outlined in this Privacy Policy.

 

1. Information We Collect

 

When you create a profile or interact with the platform, we may collect:

 

1.1 Personal Information

• Full name

• Date of birth

• Email address

• Phone number

• Branch of military service

• Service entry and exit dates

• Veteran status (active duty, reserve, retired)

• General location (city/state)

 

1.2 Optional Information

• Service-related history or experiences (if voluntarily shared)

• Requests for resources, care, or support

• Submitted information regarding other veterans (e.g., referrals or last-seen locations)

 

1.3 Technical Information

 

When you access the LastVet platform, we may collect:

• IP address

• Device information

• Browser type and usage data through cookies or tracking tools (see Section 6).

 

2. How We Use Your Information

 

We use your personal information to:

• Create and manage your member profile for streamlined access to check-ins and resources.

• Conduct outreach and check-ins to assess your well-being and resource needs.

• Match veterans to available services such as healthcare, mental health support, housing, and education.

• Facilitate community engagement within the LastVet platform.

• Analyze and improve our services by identifying gaps in veteran outreach and resource delivery.

• Respond to inquiries and provide requested assistance.

 

3. How We Share Your Information

 

We respect your privacy and only share your information as follows:

 

3.1 With Your Consent

• Your data will only be shared with third-party service providers, Veteran Service Organizations (VSOs), or partners if you give explicit consent through our platform.

 

3.2 Anonymized or Aggregated Data

• We may share anonymized data for research, reporting, or analytics purposes to improve veteran care systems.

 

3.3 Legal Requirements

• We may disclose your information if required to comply with applicable laws, legal processes, or government requests.

 

4. How We Protect Your Information

 

We take your security seriously and implement:

• Encryption: Your data is encrypted during transfer and storage.

• Secure Systems: We use secure servers and software to safeguard your information.

• Access Controls: Only authorized personnel have access to your personal data for approved purposes.

 

However, no system is 100% secure. While we strive to protect your data, you acknowledge that risks exist when transmitting information online.

 

5. Your Choices and Rights

 

As a LastVet member, you have the following rights:

• Access Your Information: View the information stored in your member profile.

• Update Your Information: Edit or update inaccurate or outdated data.

• Withdraw Consent: Opt-out of sharing your information at any time.

• Request Deletion: Ask us to delete your profile and personal data (except where legally required to retain it).

 

To exercise any of these rights, please contact us at privacy@lastvet.org.

 

6. Use of Cookies and Tracking Tools

 

We use cookies and similar technologies to:

• Improve platform functionality and user experience.

• Analyze usage patterns to optimize outreach and support.

 

You can manage cookies through your browser settings.

 

7. Data Retention

 

We retain your information for as long as necessary to:

• Fulfill the purpose of your membership and participation in LastVet.

• Comply with legal obligations or audit requirements.

 

If you choose to delete your account, your data will be securely deleted unless legally required to be retained.

 

8. Third-Party Links

 

The LastVet platform may contain links to third-party websites or resources (e.g., healthcare providers, VSOs). We are not responsible for their privacy practices. Please review their policies before sharing personal information.

 

9. Children’s Privacy

 

The LastVet platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

 

10. Changes to This Privacy Policy

 

We may update this policy periodically. Changes will be posted with a revised Effective Date. Continued use of the platform signifies acceptance of the updated policy.

 

11. Contact Us

 

For questions, concerns, or requests related to this policy or your data, contact us:

• Email: privacy@lastvet.org

 

Final Note

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Thank you for trusting LastVet. We are committed to safeguarding your information and ensuring every veteran gets the care, connection, and support they deserve.

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For Veteran Check-Ins:

PRINCIPAL PURPOSE(S): Information is collected to identify patron eligibility and will be used to enable the service exchanges to carry out their mission of enhancing the quality of life for authorized patrons as well as obtaining aggregate patron demographic data for use in improving member satisfaction; Information is also used to locate orders, reply to customer inquiries or complaints; to verify access eligibility to the website; to refund customer remittances; and to investigate irregularities. Email addresses collected will be used to communicate important information about community and resource privileges to authorized patrons.

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ROUTINE USE(S): Your records may be disclosed outside of DoD pursuant to Title 5 U.S.C. §552a(b)(3) regarding DoD “Blanket Routine Uses” published at http://dpcld.defense.gov/Privacy/SORNsIndex/BlanketRoutineUses.aspx. This includes disclosure to contractors for improvement of service exchange programs, to incentive programs, and pursuant to 5 U.S.C. 552a (b)(12) to a consumer reporting agency. In addition, records may be disclosed to Federal agencies, and state, local and territorial governments, to U.S. Postal Service in order to provide claim and postal authorities with confirmation/ certification of shipment for customer claims for damage or lost shipments and to audit firms under contract with the service exchange to collect delinquency accounts.

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DISCLOSURE: Voluntary. However, failure to provide all the requested information may result in denial of access to service exchange websites and failure to respond to problems.

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Privacy and Security Policy

1. The Last.vet website is provided on behalf of the U.S. Department of Defense resale entities utilizing Veterans information provided by the Department of Manpower Data Center to establish community and resources privileges of honorably discharged Veterans.

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2. Verification through this site is intended solely for the purpose of identifying veteran eligibility for community and resources privileges. It does not confer or imply endorsement for those veteran benefits granted under Title 38 of the U.S. Code by the Department of Veteran Affairs. Questions concerning veteran benefits should be directed to the Department of Veteran Affairs.

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3. For site management, information in the form of server log files is collected for statistical purposes. This government computer system uses software programs to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

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4. For security purposes, and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage, including attempts to deny service to authorized users.

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5. Attempts to upload or change information on this service without authorization or to download and copy with the intent to defraud are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

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6. Cookie Disclaimer. Last.vet collects both the information users provide and information provided by others. This includes information that users provide when submitting a verification form as well as cookies you acquire when visiting Last.vet. Last.vet also relies upon information received from other sources to personalize user experience, supplement existing user information and identify fraud. Last.vet makes every attempt to limit the information collected to only that which is needed to support the services provide on Last.vet.

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7. Opting in and out of communications. When an email is submitted as part of the verification form, the user consents to the receipt of communications from Last.vet. The user's email may also be provided to select government entities including the Defense Manpower Data Center, the Army and Air Force Exchange Service, the Navy Exchange, the Coast Guard Exchange and the Marine Corps Exchange. The user can opt-out of any and all communications at any time; however, he or she might be required to opt-out of each entity separately in order to customize his or her communication experience.

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